1.26.2011

I heart Nordstrom!

I have mentioned this before and I will say it again ... I love Nordstrom!!!!  They have amazing customer service in a time where true customer service is so hard to find.  I love when they walk around the counter and hand me my bag ... I am thankful when they do not engage in conversations with other sales people while waiting on me ... and I am so happy when they smile as they take back the item I need to return.  Their return policy is so fabulous!  You bought something you didn't like or need?  Return it.  Did you buy something a year ago and it feel apart.  Return it.  Your shoes gave you a blister or your sweater makes you look heavy ... just return it.  (p.s. its probably not the sweater) I can not find anything I do not like about this fabulous store. 

Last night I realized that a trip I am taking on Sunday left me with inappropriate footwear.  It is snowing like mad and I will be spending most of my time walking outside.  I was not prepared.  I searched online for quite a while searching for waterproof warm boots and finally settled on a pair made by Sperry.  They are warm, waterproof and stunning!!!  I checked nordstrom.com and found them available but I also found them cheaper on a different site.

I phoned Nordstrom this afternoon and ordered the boots at the cheaper price.  This is one of my favorite things about them.  I will never get tired of hearing the sales clerk say to me "yes I can match that price for you".  And why would I?

The only thing that would have improved the sale would be if they could include a large Ginger Peach tea and a Nordy bar in the box that will arrive Friday morning.   

MPM
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